Marketing Executive, Customer Advocacy

Job Description

Marketing Executive, Customer Advocacy

Are you a marketer who loves talking to your customers?

Our team is looking for a forward-thinking marketer to grow our financial education brand. As a Growth Specialist, you will be the “human bridge” to build strong, lasting relationships between us and our customers. This strategic role will challenge your creativity in crafting engaging campaigns that delight our customers and convert them into raving advocates.

Our ideal teammate is a personable and effective communicator with experience in email marketing and customer relationship management. You’re passionate about creating value and helping your customers find success.

If you’re nodding to all these, you’re the teammate we seek. So click “Apply” now and we’ll see you at the interview!

What you will do:
• Build excellent relationship with existing customers to increase referrals, renewals, cross-sell and up-sell opportunities
• Connect with existing customers to ensure continued education and success in their journey with us
• Build and maintain customer success stories library
• Administer customer surveys regularly and recommend improvements to the business head
• Create and manage customer lifecycle marketing campaigns
• Develop and maintain customer engagement and advocacy programme. Grow new customer advocates

Who we seek:
• Degree in Arts / Social Sciences / Humanities, or Marketing / Communications, Business or related fields
• Minimum 1 year of work experience in digital marketing
• Experience in creating and executing marketing campaigns and programmes that promote engagement and advocacy
• Ability to write effective copy
• Knowledge in financial markets, or experience in investing & trading is a plus

Our ideal teammate has these qualities:
• Strong command of the English language
• Intelligent, analytical mind
• Attention to detail
• Proactivity, keen sense of urgency
• Commitment and loyalty as a team player
• Independent problem-solving skills
• Ability to learn, unlearn and relearn fast

7 REASONS TO JOIN OUR FAMILY

1. Performance-based incentives on company and team levels
2. Timely appraisals and people-focused progression paths
3. Autonomous team structure that encourages free flow of ideas
4. Generous learning budget to attend professional training courses
5. Privilege passes to attend our house brand’s premium programmes
6. Friendly work culture with helpful teammates
7. Work-from-home opportunities

Please include in your resume:
• Reasons for leaving your current and previous employment(s)
• Current / last drawn and expected salaries
• Availability / Notice period required